LexaMark Digital
Welcome to LexaMark Digital, a leading provider of remote job opportunities, professional training, and Health & wellness support. These Terms & Conditions govern the relationship between LexaMark Digital, its workers, clients, and the community. By engaging with our services, you agree to abide by the following guidelines:
At LexaMark Digital Ltd, professionalism, integrity, accountability, and mutual respect are the foundation of our culture. Every employee, contractor, partner, and client is expected to uphold the following standards at all times:
Respect, Diversity, and Inclusion:
Confidentiality and Data Protection:
Anti-Harassment Policy:
Accountability and Compliance:
At LexaMark Digital Ltd, all workers are expected to maintain high professional standards, uphold ethical conduct, and contribute positively to the company’s reputation and service delivery.
At LexaMark Digital Ltd, we are committed to delivering reliable, professional, and high-quality services. To ensure smooth collaboration and mutual accountability, clients are expected to adhere to the following terms:
LexaMark Digital Ltd is committed to empowering individuals through professional training in high-demand digital skills and online work opportunities. By enrolling in any of our training programs, participants agree to comply with the following terms and conditions:
At LexaMark Digital Ltd, we recognize the importance of mental wellness, personal development, and emotional support in building a healthy and productive community. Our wellness and support services are guided by professionalism, confidentiality, and mutual respect.
LexaMark Digital Ltd is committed to creating a positive social impact through responsible business practices, digital empowerment, and community development initiatives. We believe that sustainable growth is achieved not only through business success, but also through meaningful contribution to society.
At LexaMark Digital Ltd, we are committed to maintaining lawful, ethical, and transparent operations while protecting the privacy and rights of our clients, workers, trainees, and partners.
LexaMark Digital Ltd is committed to providing reliable, timely, and professional support to all clients, workers, trainees, and partners. Our support services operate continuously to ensure effective communication and assistance whenever needed.
By accessing, engaging with, or using the services of LexaMark Digital Ltd, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions and all related company policies.
Our mission is to build a professional, ethical, inclusive, and growth-oriented environment that benefits workers, clients, trainees, partners, and the wider community. We are committed to delivering quality services, empowering digital talent, and fostering long-term relationships built on trust, accountability, and mutual respect.
Thank you for choosing LexaMark Digital Ltd as your trusted partner in digital growth, innovation, and opportunity.
Effective Date: 31 August 2026
These Terms and Conditions govern the relationship between LexaMark Digital Ltd ("LexaMark," "the Company," "we," "us," or "our") and any individual, professional, freelancer, contractor, trainer, writer, virtual assistant, transcriber, designer, researcher, or other independent service provider ("Freelancer," "you," or "your") engaged through or by the LexaMark Freelancing Department.
By registering with, accepting work from, or providing services through LexaMark, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
The LexaMark Freelancing Department connects qualified freelancers with opportunities to provide professional digital and knowledge-based services to clients and organizations.
Services may include, but are not limited to:
LexaMark may add, modify, suspend, or discontinue services depending on market demand and operational requirements.
A person wishing to work through LexaMark may be required to provide accurate information during registration or onboarding.
This may include:
You are responsible for ensuring that all information provided to LexaMark is truthful, accurate, current, and complete.
Providing false qualifications, forged documents, misleading information, or another person's identity may result in immediate termination of your relationship with LexaMark.
Unless a separate written employment agreement states otherwise, freelancers engaged through LexaMark are independent service providers and are not employees of LexaMark.
Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency relationship between LexaMark and a Freelancer.
Freelancers are responsible for managing their own:
However, freelancers must comply with reasonable project instructions, deadlines, quality requirements, confidentiality obligations, and client requirements communicated by LexaMark.
Work may be allocated to freelancers based on factors including:
Registration with LexaMark does not guarantee that a freelancer will receive work.
LexaMark may decline to assign work to a freelancer where the freelancer does not meet the requirements of a particular project.
A freelancer may decline an assignment where they reasonably believe they cannot complete it to the required standard or within the required deadline.
Once a freelancer accepts an assignment, they are expected to complete the assignment professionally and within the agreed deadline.
A freelancer must notify LexaMark as soon as reasonably possible if circumstances arise that may prevent timely completion.
Repeatedly accepting assignments and failing to complete them without reasonable explanation may result in suspension or termination.
All work submitted through LexaMark must meet the quality requirements communicated for the particular assignment.
Freelancers are expected to:
LexaMark may review submitted work before delivery to a client.
Where reasonable corrections are required because of errors, omissions, failure to follow instructions, or failure to meet agreed specifications, the freelancer may be required to correct the work without additional payment.
LexaMark promotes ethical and responsible professional services.
Freelancers must not knowingly:
Where academic writing services are offered, freelancers must respect academic integrity and must not knowingly facilitate cheating or academic fraud.
LexaMark reserves the right to reject work or terminate a freelancer's engagement where work violates ethical, legal, academic, or professional standards.
Unless otherwise agreed in writing, freelancers must submit work that they have legitimately created or are legally authorized to use.
Freelancers must not submit:
Where applicable, LexaMark may use plagiarism detection, originality checks, quality-control procedures, or other verification methods.
Freelancers may use legitimate artificial intelligence tools where such use is permitted by the project requirements and applicable client policies.
However, the freelancer remains responsible for the accuracy, originality, quality, confidentiality, and legality of the final work.
Freelancers must not:
The use of AI does not transfer responsibility for the final output from the freelancer to LexaMark.
Freelancers may receive confidential information relating to LexaMark, its clients, projects, employees, business partners, or other freelancers.
Such information must be treated as confidential.
Freelancers must not disclose, publish, sell, share, copy, or otherwise misuse confidential information without authorization.
Confidential information may include:
This obligation continues even after a freelancer stops working with LexaMark.
Freelancers must handle client information responsibly and in accordance with applicable data-protection laws and LexaMark policies.
A freelancer must not:
Any suspected data breach should be reported to LexaMark immediately.
Where LexaMark introduces a freelancer to a client, the freelancer must not intentionally bypass LexaMark in order to obtain direct business from that client.
A freelancer must not use information obtained through LexaMark to:
This restriction applies during the freelancer's active engagement with LexaMark and for a reasonable period after the relevant client relationship, subject to applicable law.
Where communication with a client is authorized, freelancers must remain professional and respectful.
Freelancers must not:
Any serious client complaint may result in an investigation.
Freelancers will be paid according to the agreed rate or compensation structure applicable to each assignment.
Payment may depend on:
LexaMark will communicate applicable payment terms before or during assignment allocation where reasonably practicable.
No freelancer should assume that an assignment is payable merely because files have been submitted.
Where a freelancer believes that payment has been incorrectly calculated or withheld, they should contact LexaMark and provide relevant evidence.
Payment disputes will be reviewed based on available records, including:
LexaMark will make reasonable efforts to resolve legitimate payment disputes fairly.
Where a client cancels a project, disputes work, fails to pay, or requests a refund, the freelancer's payment may be affected depending on the circumstances and the applicable agreement.
LexaMark will not intentionally withhold legitimately earned freelancer payments.
However, LexaMark may withhold or adjust payment where there is credible evidence of:
Unless otherwise agreed in writing, work specifically commissioned and paid for by a client through LexaMark may be subject to transfer or assignment of applicable intellectual-property rights according to the relevant project agreement.
Freelancers must not reuse, sell, publish, distribute, or commercially exploit client-commissioned work where doing so would violate the client's rights or the agreement governing the project.
Freelancers retain ownership of their pre-existing materials, tools, templates, methodologies, and intellectual property unless otherwise agreed.
A freelancer may only display work completed for LexaMark or its clients in a portfolio where:
Where client confidentiality applies, the work must not be publicly displayed without appropriate authorization.
Freelancers are generally responsible for providing the equipment and software necessary to complete their assignments.
This may include:
Freelancers must ensure that the software and resources they use are legally obtained or properly licensed.
Freelancers representing or working through LexaMark are expected to maintain professional conduct.
Unacceptable conduct includes:
Where LexaMark provides a freelancer with an account, login credentials, platform access, or project-management access, the freelancer is responsible for keeping those credentials secure.
Freelancers must not:
Any suspected compromise of an account must be reported promptly.
A freelancer may not transfer, delegate, or subcontract a LexaMark assignment to another person without prior authorization.
The freelancer who accepts an assignment remains responsible for the work unless LexaMark expressly approves otherwise.
Freelancers are responsible for managing their availability.
If a freelancer becomes unavailable after accepting an assignment, they must inform LexaMark as soon as reasonably possible.
Repeated missed deadlines, unexplained absence, or failure to communicate may affect future work allocation.
LexaMark may temporarily suspend a freelancer's access to work or systems while investigating:
Suspension does not automatically constitute a finding of wrongdoing.
Either LexaMark or the freelancer may end the freelance relationship, subject to any active assignment or separate written agreement.
LexaMark may terminate a freelancer's engagement immediately where there is serious misconduct, including:
Termination does not automatically remove obligations that are intended to survive termination, including confidentiality, intellectual-property obligations, and payment-related obligations.
LexaMark encourages freelancers to resolve disputes through direct communication in good faith.
Where a dispute cannot be resolved informally, the parties may use appropriate dispute-resolution mechanisms available under applicable Kenyan law.
Nothing in these Terms prevents either party from exercising rights available to them under applicable law.
LexaMark will make reasonable efforts to provide legitimate freelance opportunities and manage projects professionally.
However, LexaMark does not guarantee:
Freelancers should therefore not treat registration with LexaMark as a guarantee of employment or income.
LexaMark maintains a zero-tolerance approach toward deliberate fraud.
Examples include:
Where appropriate, suspected fraudulent conduct may be reported to relevant authorities.
LexaMark may update these Terms and Conditions when necessary to reflect changes in:
Where material changes are made, LexaMark may notify affected freelancers through appropriate communication channels.
Continued use of LexaMark's freelancing services after the effective date of updated Terms may constitute acceptance of the revised Terms, subject to applicable law.
These Terms and Conditions shall be interpreted in accordance with the applicable laws of the Republic of Kenya.
Where a provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.
By registering as a freelancer, accepting an assignment, submitting work, accessing LexaMark's freelancing systems, or otherwise participating in the LexaMark Freelancing Department, you acknowledge that:
LexaMark Digital Ltd
Freelancing Department
Website: lexamarkdigital.co.ke
Phone: +254 745 634 961
"Earn Digital Skills. Earn Online."
These Terms and Conditions are intended to establish the operational rules governing LexaMark's freelancing department. They should be reviewed and adapted by a qualified Kenyan legal professional before being adopted as a legally binding contract, particularly the provisions concerning intellectual property, client non-solicitation, payment deductions, liability, data protection, and termination.
Effective Date: 31 August 2026
These Terms and Conditions govern the enrolment, participation, training, assessment, certification, and use of educational services offered by LexaMark Digital Ltd ("LexaMark," "LexaMark Academy," "the Academy," "we," "us," or "our") through its Education & Training Department.
By enrolling in a course, registering for a training programme, making payment, attending a training session, accessing learning materials, or otherwise participating in a LexaMark Academy programme, the learner acknowledges that they have read, understood, and agreed to these Terms and Conditions.
LexaMark Academy is the Education & Training Department of LexaMark Digital Ltd, providing practical, professional, digital, academic, entrepreneurial, and skills-based training.
Training may be delivered through:
The Academy may introduce, modify, combine, or discontinue courses depending on educational needs, technology, market demand, instructor availability, or other operational considerations.
Course eligibility varies depending on the programme.
Some courses may be open to anyone interested in acquiring the relevant skill, while others may require:
Where prerequisites apply, they will be communicated before enrolment where reasonably practicable.
The Academy reserves the right to decline enrolment where a learner does not meet the stated requirements.
LexaMark will make reasonable efforts to provide accurate information about its courses, including where applicable:
Course content, trainers, schedules, delivery methods, and learning materials may occasionally be adjusted where reasonably necessary to improve the training experience or accommodate operational circumstances.
Enrolment becomes effective when the learner has completed the required registration process and satisfied the applicable payment or admission requirements.
Learners are responsible for providing accurate information during registration.
A learner must not register using:
LexaMark may suspend or cancel an enrolment where material information provided by a learner is found to be false or fraudulent.
Course fees will be communicated before enrolment.
Depending on the programme, fees may cover:
Additional costs may apply where they are not included in the advertised course fee.
Learners should confirm what is included in the fee before making payment.
Payments must be made through payment methods officially communicated or authorized by LexaMark.
Learners should retain payment confirmation or receipts for their records.
LexaMark is not responsible for payments made to unauthorized individuals or unofficial accounts.
Where a payment is made through an agent or representative, the learner should verify that the person is officially authorized to collect payments on behalf of LexaMark.
Where LexaMark permits instalment payments, the applicable payment schedule must be followed.
Unless otherwise agreed in writing, a learner with an outstanding balance may have restricted access to:
Completion of training does not automatically waive outstanding fees.
Because training resources, trainer time, learning materials, and administrative arrangements may be committed in advance, refunds are subject to the specific programme's refund policy.
Where a refund is permitted, the applicable conditions will be communicated to the learner.
A refund may be considered where, for example:
Refunds may not be available merely because a learner changes their mind, fails to attend, becomes unavailable, or does not complete a course.
Any refund request should be submitted through the official LexaMark communication channels.
Where circumstances permit, a learner may request to transfer from one training cohort, schedule, or course to another.
Transfers are not automatic and may depend on:
LexaMark reserves the right to approve or decline transfer requests reasonably.
Learners are expected to attend scheduled training sessions and actively participate in the learning process.
For online training, learners are responsible for ensuring that they have:
Repeated absence may affect a learner's ability to complete the course or qualify for certification.
Where attendance is a certification requirement, the learner must meet the stated minimum attendance threshold.
Learners are expected to join classes on time.
Late attendance may result in missed learning activities, assessments, instructions, or participation opportunities.
Where a learner repeatedly arrives late without reasonable explanation, LexaMark may take appropriate academic or administrative action.
Where training is delivered online, LexaMark may use platforms such as video-conferencing systems, learning-management systems, email, messaging platforms, or other digital tools.
Learners are responsible for maintaining access to the required platforms.
Technical problems caused by a learner's device, internet connection, software, or personal environment generally do not constitute grounds for a refund.
However, where a technical problem originates from LexaMark's systems or prevents a scheduled session from being reasonably delivered, LexaMark will make reasonable efforts to provide an alternative arrangement.
Certain courses may include:
Learners are expected to complete assessments honestly and according to the instructions provided.
Assessment requirements may vary between courses.
LexaMark Academy expects learners to demonstrate honesty and integrity.
Learners must not:
Where academic dishonesty is established, LexaMark may invalidate the relevant assessment, withhold certification, suspend the learner, or terminate enrolment.
Artificial intelligence tools may be permitted in some courses and restricted in others.
Learners must follow the specific instructions provided by their trainer or course.
Where AI use is permitted, learners remain responsible for:
AI must not be used to facilitate academic dishonesty or to misrepresent another person's work as the learner's own.
Learners who successfully satisfy the requirements of a course may receive a certificate of completion or other applicable certification.
Certification requirements may include:
Enrolment alone does not guarantee certification.
A certificate issued by LexaMark Academy confirms completion of the relevant LexaMark training programme according to the stated requirements.
It should not be represented as a government licence, university degree, professional licence, or external accreditation unless LexaMark has expressly stated and can substantiate that status.
LexaMark may correct, replace, suspend, or withdraw a certificate where there is credible evidence that:
A learner must not alter, forge, reproduce, or misrepresent a LexaMark certificate.
LexaMark may engage qualified trainers, facilitators, professionals, guest speakers, and subject-matter experts to deliver training.
Trainer assignments may change due to:
A change of trainer does not automatically entitle a learner to a refund.
LexaMark will make reasonable efforts to ensure that replacement trainers are suitably qualified for the relevant training.
Learning materials provided by LexaMark may include:
Unless otherwise stated, these materials are provided for the learner's personal educational use.
Learners must not reproduce, sell, publish, distribute, upload, or commercially exploit LexaMark's proprietary learning materials without written permission.
Copyright and other intellectual-property rights in LexaMark's original training materials, branding, course structures, presentations, videos, documents, graphics, systems, and other proprietary resources remain with LexaMark or their respective rights holders unless otherwise stated.
Enrolment does not transfer ownership of these rights to the learner.
Learners retain ownership of original work they independently create, subject to any separate agreement and the rights of third parties.
Learners must not record, reproduce, livestream, publish, or redistribute LexaMark training sessions without prior authorization.
This includes recording:
Where LexaMark records a session for legitimate educational or administrative purposes, the applicable recording and privacy requirements will apply.
Learners are expected to maintain respectful and professional conduct.
The following may result in disciplinary action:
Learners must respect trainers, staff, fellow learners, clients, partners, and visitors.
Where learners receive access to a LexaMark learning platform, account, group, portal, or other digital system, access must be used only for legitimate educational purposes.
Learners must not:
LexaMark may suspend access where misuse or a security risk is identified.
LexaMark may collect and process learner information necessary for purposes such as:
Learner information will be handled in accordance with applicable data-protection requirements and LexaMark's applicable privacy policies.
Learners should not submit unnecessary sensitive personal information through public or unsecured channels.
LexaMark may occasionally change a training date, time, venue, trainer, or delivery method because of circumstances including:
Where reasonably practicable, learners will be notified of significant changes in advance.
LexaMark will make reasonable efforts to provide an alternative arrangement where a scheduled session cannot proceed.
LexaMark reserves the right to cancel or postpone a course where necessary.
Where LexaMark cancels a course before substantial delivery has commenced, affected learners may be offered:
The specific remedy may depend on the circumstances of the cancellation.
Completion of a LexaMark Academy course does not guarantee:
LexaMark provides training and skills development. Learners remain responsible for applying their acquired knowledge and pursuing opportunities.
Where a course is specifically connected to freelance opportunities within LexaMark, any such opportunities remain subject to the applicable freelancing terms and availability of work.
Where a course involves an external institution, certification body, professional organization, software provider, or other third party, the relevant third party's terms and requirements may also apply.
LexaMark will not represent a course as externally accredited, endorsed, licensed, or recognized unless such status has been legitimately established.
Certain programmes may have age requirements.
Where a learner is below the applicable age of majority or where a programme requires parental or guardian consent, LexaMark may require such consent before participation.
Parents or guardians may be responsible for ensuring that minors comply with applicable programme requirements.
Learners who have concerns about training, trainers, payments, assessments, schedules, certificates, or other Academy services should raise the matter through official LexaMark communication channels.
Complaints should, where possible, include:
LexaMark will make reasonable efforts to investigate legitimate complaints fairly and within a reasonable period.
Depending on the seriousness of an issue, LexaMark may take measures including:
Serious misconduct may result in immediate termination.
A learner may request to withdraw from a course by notifying LexaMark through an official communication channel.
Withdrawal does not automatically entitle the learner to a refund.
Any refund, transfer, or credit will be determined according to the applicable course and refund terms.
LexaMark will make reasonable efforts to provide training services professionally and as described.
However, LexaMark does not guarantee that:
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
LexaMark will not be considered in breach of these Terms where performance is prevented or materially affected by circumstances beyond reasonable control, including:
LexaMark will make reasonable efforts to resume or rearrange affected services.
LexaMark may update these Terms and Conditions from time to time to reflect changes in:
Material changes will be communicated through appropriate channels where reasonably practicable.
These Terms and Conditions shall be governed and interpreted in accordance with the applicable laws of the Republic of Kenya.
Where any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, together with the applicable course information, payment terms, registration information, policies, and any separate written agreement, constitute the framework governing participation in the relevant LexaMark Academy programme.
Where a specific written agreement conflicts with these general Terms, the specific agreement will apply to the extent of the conflict.
By enrolling in or participating in a LexaMark Academy programme, the learner confirms that:
LexaMark Digital Ltd
Education & Training Department
🌐 lexamarkdigital.co.ke
📞 +254 745 634 961
Empowering People With Practical Skills for a Digital Future.
Last Updated: 31 August 2026
Effective Date: 31 August 2026
Version: 1.0
These Terms & Conditions govern your use of Health & Wellness services provided or facilitated by LexaMark Digital Ltd through its Health & Wellness Department.
By booking, accessing, or participating in a LexaMark Health & Wellness consultation, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, you should not proceed with the service.
These Terms should be read together with LexaMark's applicable Privacy & Data Protection Policy, consent forms, and other Health & Wellness policies.
LexaMark Health & Wellness may provide or facilitate access to qualified professionals for services including:
The availability of services depends on practitioner availability, professional scope, and applicable requirements.
Health and psychological services are provided by appropriately qualified professionals operating within their professional competence and scope.
The practitioner providing your consultation is responsible for exercising independent professional judgment.
LexaMark does not guarantee:
Telemedicine and telepsychology provide access to professional services remotely but have inherent limitations.
A remote consultation may not allow a practitioner to:
Where necessary, the practitioner may recommend an in-person assessment or referral.
LEXAMARK HEALTH & WELLNESS IS NOT AN EMERGENCY SERVICE.
Do not use a routine online consultation for a life-threatening emergency.
If you or another person is experiencing:
seek immediate emergency assistance or go to the nearest appropriate healthcare facility.
Do not wait for LexaMark or a practitioner to respond.
Clients are responsible for:
Failure to provide accurate or relevant information may affect the quality or safety of the service.
You should provide truthful and relevant information concerning your health.
Where applicable, you should disclose:
The practitioner will determine which information is clinically relevant.
Telepsychology and counselling may involve discussion of sensitive personal, emotional, psychological, family, relationship, or social matters.
Clients should understand that:
Practitioners may recommend additional support where appropriate.
LexaMark and its authorized practitioners shall seek to maintain appropriate confidentiality concerning client information.
However, confidentiality may have legal or professional limitations.
Information may be disclosed where reasonably necessary or legally required, including circumstances involving:
LexaMark may collect and process personal information necessary to provide and administer Health & Wellness services.
This may include:
Such information shall be handled in accordance with LexaMark's applicable Privacy & Data Protection Policy and applicable Kenyan data-protection requirements.
Appropriate records may be created and maintained in connection with consultations.
Records may include:
Records shall be protected and retained in accordance with applicable legal, professional, operational, and data-protection requirements.
Appointments are subject to practitioner availability.
Clients should:
LexaMark does not guarantee that a particular practitioner will always be available.
Clients who cannot attend an appointment should notify LexaMark as early as reasonably possible.
Depending on the circumstances, an appointment may be:
Specific cancellation rules may vary by service.
A client who fails to attend a scheduled consultation without appropriate notice may be considered a no-show.
Where a consultation cannot be provided because of a client's failure to attend, any refund or rescheduling shall be subject to the applicable booking and refund terms.
If a practitioner becomes unavailable, LexaMark may, where reasonably possible:
Where the service cannot reasonably be provided, an applicable refund may be considered.
Applicable fees shall be communicated before or during booking where reasonably practicable.
Payment may be required before the consultation or according to another arrangement agreed with LexaMark.
Clients are responsible for ensuring that payment information is accurate.
Clients should make payments only through official LexaMark payment channels.
LexaMark shall not be responsible for payments made to unauthorized individuals or accounts claiming to represent LexaMark.
Clients should verify payment instructions where there is any doubt.
Refunds shall be handled according to the applicable LexaMark refund arrangements.
Factors that may affect eligibility include:
Where a refund is approved, it shall be processed through an appropriate payment method.
Clients are responsible for having reasonably suitable:
Technical problems on the client's side may affect the consultation.
If a consultation is interrupted, the practitioner or LexaMark may attempt to restore communication.
Depending on the circumstances, the consultation may be:
Clients must not secretly record, livestream, publish, or distribute consultations without appropriate authorization or consent.
Where LexaMark or a practitioner intends to record a consultation, appropriate notice and consent shall be addressed where required.
Clients should participate in consultations from a private environment where possible.
LexaMark cannot guarantee confidentiality where the client's own environment allows unauthorized persons to hear or view the consultation.
Clients should take reasonable steps to protect their privacy.
A consultation does not automatically entitle a client to medication or a prescription.
Where clinically appropriate and legally permitted, an authorized practitioner may prescribe medication based on professional judgment.
A practitioner may refuse to prescribe medication where it is not clinically appropriate or legally permitted.
Clients should not pressure practitioners to prescribe particular medicines.
A practitioner may recommend referral to another professional or healthcare facility where necessary.
Referral may be recommended where:
Clients should take appropriate professional referral recommendations seriously.
Clients may seek a second professional opinion where appropriate.
Seeking a second opinion does not constitute a breach of these Terms.
LexaMark does not guarantee that another practitioner will reach the same conclusion as the first practitioner.
Where a client indicates an immediate risk of suicide, serious self-harm, or serious harm to another person, the practitioner may take reasonable steps to protect safety.
Depending on the circumstances, this may include:
The client's confidentiality may be limited in such circumstances where permitted or required by law.
Additional safeguards may apply when services involve:
Where legally required, appropriate consent from a parent, guardian, or authorized representative may be necessary.
The relationship between a client and practitioner is professional.
Clients must not use LexaMark services to:
Practitioners are also required to maintain appropriate professional boundaries.
Clients must not:
LexaMark seeks to provide reliable Health & Wellness services but does not guarantee uninterrupted availability.
Services may be affected by:
LexaMark may use third-party technology providers for:
Third-party services may be governed by their own terms and privacy policies.
Clients may raise complaints regarding:
Complaints should be submitted through the official LexaMark communication channels.
LexaMark shall seek to review legitimate complaints fairly and appropriately.
Serious professional complaints may be referred to the appropriate professional or regulatory authority.
To the extent permitted by applicable law, LexaMark shall not be responsible for:
Nothing in these Terms excludes liability that cannot legally be excluded.
Where there is a conflict between commercial considerations and immediate client safety, client safety shall take priority.
LexaMark may suspend a consultation, refuse a service, or recommend emergency or in-person care where reasonably necessary for safety.
LexaMark may suspend or terminate access to Health & Wellness services where a client:
Where possible, appropriate notice shall be provided.
LexaMark may update these Terms from time to time to reflect:
The updated Terms shall apply according to the manner in which they are published or communicated.
These Terms shall be governed by the laws of the Republic of Kenya.
Applicable healthcare, professional, consumer-protection, privacy, data-protection, and other mandatory legal requirements shall continue to apply.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
These Terms, together with applicable consent forms, the Privacy & Data Protection Policy, and other relevant Health & Wellness policies, constitute the principal framework governing a client's use of LexaMark Health & Wellness services.
Specific professional or clinical requirements may also apply to individual consultations.
Before receiving services, clients may be required to confirm:
☐ I have read and understood these Terms & Conditions.
☐ I understand that LexaMark Health & Wellness is not an emergency service.
☐ I understand the limitations of remote healthcare and psychological consultations.
☐ I agree to provide accurate and relevant information.
☐ I understand that professional outcomes cannot be guaranteed.
☐ I understand that a practitioner may recommend in-person care or referral.
☐ I understand that confidentiality has lawful and professional limitations.
☐ I agree to respect LexaMark practitioners and staff.
☐ I agree to use official LexaMark communication and payment channels.
☐ I understand that my personal information will be handled according to the applicable Privacy & Data Protection Policy.
LexaMark Digital Ltd
Department: Health & Wellness Department
Website: lexamarkdigital.co.ke
Telephone: +254 745 634 961
Email: __________________________________________
Health & Wellness Contact: _________________________
Organization: LexaMark Digital Ltd
Department: Health & Wellness Department
Document: Health & Wellness Client Terms & Conditions
Version: 1.0
Effective Date: 31 August 2026
Next Review Date: ______________________________
Approved By: ___________________________________
Position: _______________________________________
Signature: ______________________________________
Date: __________________________________________
Professional Care. Accessible Anywhere.
Website: lexamarkdigital.co.ke
Telephone: +254 745 634 961
Document Version: 1.0